Returns

Returns

  • Cancelling or ammending an order
    • If your order was placed overnight or within the past 12 hours, there is a chance it can still be altered. Please contact us immediately with any questions or concerns you may have.
  • Standard, Personalised and Bespoke Items
    • All items are made to order and we are unable offer refunds on any orders placed. We can however cancel the order if informed within 12 hours of placing the order if it had been placed overnight. Please contact us with any questions or concerns as soon as possible
  • Faulty Items
    • All items are  made by hand and created on a made to order basis, therefore a great deal of care is given to each individual item during the manufacturing process, whilst we aim to create flawless items sometimes an item can slip past out Quality Assurance process when packaging your item so its ready for shipping. in this instance, we offer a 14 day returns policy for ay items received which are damaged or faulty where we will replace the item free of charge and shipping. Please contact us as soon as possible if this occurs.